Volunteer Alberta – Platform Infrastructure & Data Residency

Volunteer Alberta (VA) is a provincial member association that supports volunteerism, civic engagement, and Alberta's nonprofit sector. Through research, networks, learning opportunities, shared services, and sector support, the organization works to strengthen the people and organizations that contribute to communities across the province. The following details provide an overview of data residency, technology stack security, and administrative access controls supporting VA's online services which are hosted by Members Village as its membership and website management software.

Active Modules & Deployed Workflows

Volunteer Alberta's implementation runs on a multi-tenant SaaS architecture configured for provincial member-based nonprofit organizations. Active modules include, but are not limited to:

• Membership: Member application and renewals for individuals and organizations.
• Self-serve workspace: Authenticated self-serve portal for visitors with financial history, member benefits and past form submissions.
• Website: Content management tools to create public and members-only content.
• Resources: Collection of text, files, and links organized in a centralized digital library.
• Donations: Online donation form with CRA-compliant charitable receipts.
• Directory: Verified profiles of community hubs that strengthen Alberta volunteerism.

Privacy Frameworks & Administrative Boundaries

Volunteer Alberta maintains exclusive ownership of all database records. The platform enforces controls aligned with federal and provincial privacy mandates:

• CASL: Granular subscriber opt-outs and automated unsubscription propagation.

Core Infrastructure

Infrastructure operations adhere to the following protocols:

1. Data Residency:
   Primary databases, container clusters, and automated snapshots reside exclusively in Canadian data centers (Toronto, ON).
2. Network & Storage Encryption:
   Enforced HTTPS (TLS 1.3/1.2) in transit; AES-256 data encryption at rest.
3. Access Controls:
   Zero-trust architecture with MFA and SSH key authentication restricted to authorized system engineers.

Third-Party Integrations: Where Volunteer Alberta enables specialized external tools (e.g. embedded video streaming), data processed by those specific tools is subject to their agreements.

Governance & Inquiries

• For Data Records & Policy Requests:
  To update credentials, adjust communication preferences, or submit a formal data access inquiry, contact the Volunteer Alberta Office directly.
• For Infrastructure & Platform Support:
  Operational incident logs and system architecture inquiries are coordinated between Volunteer Alberta administration and the technical team at Members Village.