Volunteer Alberta Platform Infrastructure & Data Residency

Volunteer Alberta is a provincial member association that supports volunteerism, civic engagement, and Alberta’s nonprofit sector. Through research, networks, learning opportunities, shared services, and sector support, the organization works to strengthen the people and organizations that contribute to communities across the province. Volunteer Alberta uses Members Village as its membership management software to support the administration of member information and related activities. This page provides general information about the technology supporting that work, including platform infrastructure, data hosting, privacy-related capabilities, and security practices. It should be considered alongside Volunteer Alberta’s own privacy policies, terms, program requirements, payment terms, and other notices that may govern memberships, programs, events, communications, services, or transactions.

Core Infrastructure

Infrastructure operations adhere to the following protocols:

1. Data Residency:
   Primary databases, container clusters, and automated snapshots reside exclusively in Canadian data centers (Toronto, ON).
2. Network & Storage Encryption:
   Enforced HTTPS (TLS 1.3/1.2) in transit; AES-256 data encryption at rest.
3. Access Controls:
   Zero-trust architecture with MFA and SSH key authentication restricted to authorized system engineers.

Third-Party Integrations: Where Volunteer Alberta enables specialized external tools (e.g. embedded video streaming), data processed by those specific tools is subject to their agreements.

Governance & Inquiries

• For Member Records & Policy Requests:
  To update credentials, adjust communication preferences, or submit a formal data access inquiry, contact the Volunteer Alberta Office directly.
• For Infrastructure & Platform Support:
  Operational incident logs and system architecture inquiries are coordinated between Volunteer Alberta administration and the technical team at Members Village.