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Five Tech Trends Still Impacting Nonprofits

16-ntc-finalGoing into the 2016 Nonprofit Technology Conference (16NTC) I had fairly high expectations. The Nonprofit Technology Network’s (NTEN) typically features stellar presenters – and they really delivered at 16NTC. With a list of 116 sessions, I had many top choices for every breakout. As well as the opportunity to learn from experts and sector leaders.

From the sessions I was able to attend and had flagged to read the notes from, here are 5 sector-wide trends that were confirmed for me at 16NTC, not in any particular order. You may have heard of some of these:

  1. Accidental Techies: That is, falling into the role of managing your organization’s technology, without prior training. Check out the Fast Company article How To Master The Art Of The Accidental Career from Amy Sample Ward, NTEN’s CEO.
  1. Data management: What to measure and how? Many sessions focused on data topics, such as big vs. small data, data frameworks, how to measure data, open data, data-driven storytelling, and more. The Canada Council for the Arts has a great example of using data to tell a story.
  1. Communicating: It’s inescapable, by email, website, social media, and more. Communicating about what our nonprofits do, listening to our stakeholders, and using digital resources to do so. We got a sneak peek at the M+R Benchmarks X report with detailed data on email performance, website traffic, and social media engagement.
  1. New technologies: Prepare to think about automating and providing referrals, data, strategy, integration, retooling, and access. Check out the 2016 Digital Outlook Report.
  1. Storytelling: There are amazing, inspiring stories of contributions to nonprofit technology and by those who use it. Check out some of the interviews by Nonprofit Radio with speakers and conveners: http://www.nten.org/ntc/at-the-ntc/ntc-conversations/

What other nonprofit tech trends or resources have you found? Share in the comments!

26278232535_cfdf28361f_zWhat else happened at 16NTC? Check out next week’s blog Five Ideas to Borrow for Your Next Conference.

Thank you to The Muttart Foundation for the bursary enabling me to attend 16NTC and to Volunteer Alberta for prioritizing professional development and a learning culture.

Cindy Walter
Volunteer Alberta

Microvolunteer

Microvolunteering: the benefits and drawbacks

National Volunteer Weekvolunteer-lethbridge is right around the corner. Communities across the country are celebrating volunteerism during April 10-16th , inspiring people and thanking volunteers for their invaluable contributions.

As part of their National Volunteer Week Celebrations, Volunteer Lethbridge is promoting Microvolunteering Day on Friday, April 15th.

From the Microvolunteering Day website:

“Microvolunteering is bite-sized, on-demand, no commitment actions that benefit a worthy cause.”

Some examples of microvolunteering include:

  • Tweeting about an organization or event
  • Baking a cake, knitting a hat, or writing a card for a cause
  • Picking up garbage in your community
  • Participating in a survey or research project
  • Signing a petition
  • Helping a senior with their groceries or yard work

I talked to Chelsea Sherbut, Volunteer Lethbridge’s Development Coordinator, to learn more about microvolunteering and what Volunteer Lethbridge has planned for the day.

Sam Kriviak: How is microvolunteering different from traditional volunteering? What are the benefits and drawbacks of microvolunteering?

Chelsea Sherbut: Unlike most normal volunteer opportunities, there is no application process, no screening, and no real commitment with microvolunteering. Usually you don’t have to go to a specific place to do it. It can often be done for home on your own time. You can see that there can be a lot of benefits!

Some drawbacks are that volunteers might miss out on making some of the “real life” connections that you get with traditional volunteering, and it’s not the kind of volunteer opportunity that improves your résumé. It still can be tremendously impactful, though, and is a fantastic option for people who feel like they are too busy to volunteer.

SK: What about for volunteer-engaging organizations?

CS: For organizations, microvolunteering offers a way to create more engagement and an easy platform for people to get to know your organization better. It’s a good opportunity to expose people to your mission and slowly build an ambassador for your work!

iphone 4It can also be a lot easier to attract volunteers for these kind of opportunities. We often talk about eliminating barriers to volunteering and this is one great way. If you can create an opportunity that requires as few barriers as possible you’ve made it almost impossible for a prospective volunteer to say no!

Creating microvolunteering opportunities isn’t without challenges, but if you are creative, there are a lot of potential ways to use volunteers on a micro-scale: research and data collection, citizen science, online petitions, donations of specific items, brainstorming (i.e. naming your new exhibit/campaign), social media marketing, clean ups, etc.!

SK: Along with many other community celebrations, Volunteer Lethbridge is recognizing Microvolunteering Day as part of National Volunteer Week. What are your plans for the day?

CS: Yes we have a very busy week, so this one is a bit low key. Our main plans are:

  • to highlight a different microvolunteering opportunity each hour throughout the day on social media;
  • to complete some microvolunteering actions in our office.

SK: Why did you feel it was important to celebrate Microvolunteering Day? How does microvolunteering benefit Lethbridge?

CS: We want everyone in Lethbridge to consider themselves a volunteer. Microvolunteering is one super simple, super fast way to get involved that EVERYONE has time for. We’d also like to start building an awareness of how agencies can be creative when they are coming up with ways to engage more volunteers.

SK: If people are interested in microvolunteering, where can they go for more information or to get involved?

CS: For people outside of Lethbridge, check out the Microvolunteering Day website. In Lethbridge, check out our Facebook page on Friday, April 15th for a ton of great ideas and opportunities all day long! We would love to hear what micro-actions others in the province are doing too!


Thank you so much to Chelsea from Volunteer Lethbridge for sharing with us!

Do you have plans or ideas for Microvolunteering Day? Let us know in the comments! Places to find out more:

For more information on what else Lethbridge has planned for National Volunteer Week, and to browse other Alberta communities’ National Volunteer Week celebrations, visit our National Volunteer Week event page.

Silhouette Woman

3 ways being privacy conscious can improve your organization’s reputation

Typing Woman smallIn the twenty-first century, data and information are everywhere. Collecting information is truly foundational to everything we do in our daily work. Online activities that collect personal information, fundraising efforts, volunteer screening, and social media put a responsibility on nonprofits to consciously manage people’s privacy, information, and other data.

By being privacy conscious you can help strengthen your organization’s reputation, enhance the trust in your staff, and even increase the loyalty of donors, participants, and volunteers.

If you want to maintain a positive perception of your organization and the important work you do, a solid practice is to have processes in place for managing information and personal records.

Here are a few simple ideas and actions your organization can take to be more privacy conscious and protect the personal information and privacy of those people who interact with your nonprofit.

Enhance your organization’s reputation

Protecting privacy and personal information can improve your organization’s reputation.

In general, nonprofits that manage personal information in accordance with privacy legislation (like PIPA or FOIP) are seen as more accountable and trustworthy, by clients, volunteers, donors, and potential partners.

An improved reputation may mean that other agencies will find opportunities to work together with your nonprofit more attractive, especially if operating joint programs or if a partnership requires information sharing.

By simply reviewing how your organization currently manages personal information, you can begin to establish more formalized processes.

A simple review of your current practices may provide other benefits like;

  • assist you in making better decisions about what information is reasonable to collect and only collecting what you need
  • guide you to use the information you collect more effectively and intentionally
  • improve how you protect the privacy of those people who are important to you

Trust in your staff

Not having good personal information protections in place could hurt how your staff are perceived and trusted by your donors, volunteers, and clients.

Simply because a few standardized processes are lacking in their work, your staff may not be perceived to have the same level of responsibility and accountability as people working in businesses.

While initially it may seem like added work, you can help improve the level of trust your donors, volunteers, and clients have in your staff by involving staff in the process of protecting personal information.

Simple ways your staff can be seen as part of protecting privacy while collecting information include;

  • staff being transparent about how a person’s personal information will be used, providing those people an opportunity to ask questions or make requests that help them feel their information is respected
  • staff explaining how information will be stored and/or destroyed, demonstrating a professional level of accountability in the staff person and helping to develop a relationship of trust between the individual and staff at your organization

Loyalty from your donors, participants, and volunteers

GlassesPeople are asked to share their personal information many times a day, from entering an email address, to sharing a postal code at a store check-out, to signing into social media websites. Personal information is increasingly valuable in today’s world.

People are concerned about what data is requested of them, how much of the requested information is required for the service they want to use, and how their data is eventually used. While they may have differing thoughts and feelings about their expected privacy when it comes to their own information, one thing often rings true, people generally place more trust and respect in those who work to protect their privacy.

People who your organization counts on to volunteer or donate are not only important to your work, but also champions who will share the experiences they have with your organizations with others. It is a good idea to be transparent with those people about the steps you have in place to protect and respect their privacy.

Some simple solutions that you can incorporate;

  • a “privacy practices and policy” notice on all donation forms or receipts
  • be upfront about the personal information that is required for volunteer screening processes (ex. is a police information check required, references, or employment history?)
  • set clear expectations during volunteer interviews or orientation about how their personal information will be used, stored, and destroyed

If your organization is already taking some of these steps for privacy protection – great work! Please keep it up and share any tips you might have about your processes in the comments.

Smile

From the Vault: What DO Volunteers Want?

NVW2016_WebBanner editNational Volunteer Week is just around the corner! From April 10-16, join the country in recognizing and celebrating volunteerism in our communities. Learn more about National Volunteer Week and how to take part in the celebration.

In this blog, we share some volunteer recognition tips you can use during National Volunteer Week and year round.

Originally published November 12, 2013.

Volunteer Canada just released their 2013 Volunteer Recognition Study, and I highly recommend it to anyone who works with volunteers! It’s an easy and enlightening read. Best of all, there some big surprises that will (hopefully) improve how the sector works with and recognizes our volunteers.

To give you a taste, here are some of the biggest gaps the study identified between what our organizations think our volunteers want and what they truly appreciate:

1. In the study, volunteers said that their least preferred forms of recognition included formal gatherings (ex. banquets) and public acknowledgment (ex. radio ads or newspaper columns). These methods are common for many organizations, with 60% using banquets and formal gatherings, and 50% using public acknowledgement as their recognition strategies. Instead, volunteers indicated that they would prefer to be recognized through hearing about how their work has made a difference, and by being thanked in person on an ongoing, informal basis.

2. Over 80% of organizations said a lack of money was the most common barrier to volunteer recognition. Since the study shows that volunteers prefer personal ‘thank-you’s and being shown the value of their work over a costly banquet or a public advertisement, funds need not get in the way of good recognition!

3. Volunteers said that the volunteer activities they are least interested in are manual labour, crafts, cooking, and fundraising. According to the 2010 Canada Survey of Giving, Volunteering and Participating (CSGVP), fundraising is the most common activity in which organizations engage volunteers. Instead, volunteers said that their preference is to work directly with people benefiting from their volunteering, or in opportunities where they can apply professional or technological skills.

These findings ring true in my own experiences as a volunteer. I really appreciate it when I am told I did a good job, or that a client made special mention of my work – it shows me that giving my time truly made a difference, which is the reason I volunteer in the first place. Conversely, I tend to avoid going to volunteer appreciation parties or awards ceremonies. My dislike for big social events is a personal preference (I’d much rather stay home with my cats!), but even the most outgoing and social volunteers are likely busy just like me.  It is very difficult to schedule an event that every volunteer can come to, and, if that is the only time made for recognition, then a lot of volunteers won’t receive any at all.

VolunteersThe good news is that while our sector may at times drop the ball on volunteer recognition, the changes recommended by the 2013 Volunteer Recognition Study are very attainable. We already know the value of our volunteers – now we just have to remember to communicate that to them! Read the whole study for more straightforward tips and ideas on how to step up your organization’s volunteer recognition.

For more from Volunteer Canada on volunteer recognition, check out their other resources.

Sam Kriviak
Volunteer Alberta

 

Computer and glasses

The 3 best nonprofit blogs to boost your work and your organization

There are plenty of websites, blogs, and online magazines for the nonprofit sector. So when I started in my role as Communication Coordinator at Volunteer Alberta, it seemed like I was wading through websites forever to find the best of the best.

After months and months of wading, I’ve found some really great sites that consistently publish engaging, quality articles on topics of interest to nonprofits.

These are my top three go-to blogs for great nonprofit information and inspiration:

 

NWB

#1. Nonprofit with Balls

Nonprofit with Balls isn’t just my favourite nonprofit blog – it’s my favourite blog. Period.

Vu Le, Nonprofit with Balls’ author, is smart and fearless. He is always ahead of the curve on nonprofit sector issues, and not at all afraid to share his insights, even if they are uncomfortable or unpopular. He’s also a master storyteller with a quirky sense of humour and can make any topic entertaining, trust me.

Some of his best blogs (although it’s hard to choose):

 

cv

#2. Charity Village

Charity Village’s collection of articles are full of personality and expertise.

It is always worth checking Charity Village’s website for new articles. They feature experts on topics from fundraising to human resources to communications. They set a high bar for themselves and routinely exceed it with rich, detailed, and timely articles.

Here are four that I found valuable:

 

SV#3. Social Velocity

If you find yourself thinking or wondering about the ‘big picture’, Social Velocity has you covered.

Social Velocity has great analysis of nonprofit obstacles and tips for how organizations can change for the better. Nell Edgington is excellent at zeroing in on nonprofit problems. She offers clear and intelligent opinions and strategies, and also recruits great guest contributors and interviewees.

Some big thinking topics to get you started:

 

BBHonorable Mention: Beth’s Blog

You’ve heard ‘don’t judge a book by its cover’ – well this is a case of ‘don’t judge a blog by it’s website’.

I was wary the first time I visited Beth’s Blog – the website looks dated, and Beth Kanter’s chosen photo featuring a very loud cowboy hat didn’t instill confidence. But it turned out that there was a reason I kept running into her material – she’s great at sharing her knowledge from the nonprofit sector in easy-to-read, often bite-sized, articles!

Some of my favourites:

 

Now it’s your turn. What are your favourite blogs for nonprofits? I always love finding new gems to share with other Alberta nonprofits!

 

Sam Kriviak
Volunteer Alberta

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