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Volunteer Management Isn’t Just a Buzzword

 

Being (what I term) a serial volunteer, as well as working in the nonprofit/voluntary sector, has given me some special insight into how to go about managing volunteers. I’m always happy every time a volunteer manager (either by title or by their role within the organization) makes sure that I, as a volunteer, am satisfied with my experience, and know that I am appreciated. One of the reasons I started working at Volunteer Alberta was because I was interested in ensuring every volunteer has a good experience, and wants to become even more involved in their community.

However, I’m sure we’ve all had experiences where we – as volunteers – were managed poorly. I had one such experience recently while attending a meeting of an organization that is just in the early stages of incorporating as a nonprofit. So, what did I, as a manager of volunteers at another organization, learn about volunteer recruitment and management from this experience? Here are just three things, but I’m sure there’s many more:

  1. Ask your volunteers what they want from you. What are they looking to get out of their experience? Why are they giving their time? By asking these two simple questions, you can create a role that’s suited to the volunteer – not ask them to take on a role that they are either unsuited for, or that doesn’t interest them.
  2. Always let your volunteers know what to expect from a meeting. If volunteers know what to expect from a meeting, they can come prepared to contribute in a meaningful way. If they know what to expect, they will also leave the meeting knowing how their input contributed to the organization or the project, and will be more satisfied with the outcome of the meeting. Personally, if I had known what to expect from the meeting I recently attended, I would have left the meeting much more satisfied with the outcome, and would be much more likely to come back and volunteer my skills to them again.
  3.  Show your volunteers that you value their time. Whether you send out an agenda (which is something I frequently do for the volunteers I manage), or just manage the meeting in an efficient way (including being there when the volunteers arrive), volunteers are giving their time (personally, one of my most valuable resources), and we should be appreciative of that.

Volunteer Alberta has some great resources on management of volunteers, including resources about:

Your turn! What lessons have you learnt about volunteer management – either through the way you, as a volunteer, were managed, or in your role of managing volunteers in your organization?
– Jenna Marynowski
Communications and Marketing Manager

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