A big part of retaining volunteers is finding new and innovative ways to engage them. By helping volunteers to develop soft skills, nonprofits can enrich volunteers’ experiences.
Soft skills such as the ability to gel well in a team, make sound and/or quick decisions and communicate effectively are important for any nonprofit volunteer to successfully contribute to your organization’s cause, initiatives and activities.
While some volunteers intrinsically possess these skills, others need to hone them. Luckily, these are abilities which can be taught. In this blog, we look at how your nonprofit can impart soft skills to their volunteers.
1. Hold training sessions and workshops
Volunteers, especially first-timers, may find it difficult to work in a new environment due to their lack of experience. A simple way to fix this is to periodically organize training sessions and workshops for volunteers to develop skills like effective communication, time-management, and decision making.
Through talks by senior members, games focusing on building teamwork, interactive discussions and role-playing situations, your nonprofit can help its volunteers improve their interpersonal skills while boosting their confidence. And the best part is everyone can learn while bonding with each other and having fun!
2. Let volunteers take ownership
While soft skills can be taught, there is no better teacher than experiential self-learning. Give volunteers opportunities to take charge of tasks, while gently guiding them along the way if required. It makes sense to give responsibility based on the volunteer’s experience and comfort level.
For instance, give new volunteers the opportunity to represent your nonprofit’s stall during one of your events; as they gain more experience, perhaps they could take up bigger tasks like organizing an entire event.
Letting volunteers take the initiative helps them hone their interpersonal skills while giving them a taste of real-life leadership and accountability; important skills you helped them learn by themselves!
3. Encourage teamwork
Team up volunteers of different age groups and backgrounds on tasks and watch the learning flow from within! When grouped together to achieve a common goal, volunteers inevitably end up learning from one another.
Doing so allows them to gain new perspectives, listen to diverse experiences, and feel a collective sense of thrill from overcoming obstacles together.
Pro-tip: Assign a mentor to each team to monitor work and defuse any conflicts if they arise.
4. Promote creativity
By performing creative tasks, volunteers can improve their problem-solving skills. Encourage volunteers to take up activities which require exercising the inventive side of their brain.
When volunteers get creative and learn a new skill-set or grow an existing skill-set, it becomes a stepping stone for them to become a skilled volunteer or apply their newly developed skills in other volunteer positions.
Pro-tip: Whatever the activity happens to be, ensure that it’s in sync with your nonprofit’s voice and tone by sharing the necessary guidelines beforehand.
5. Organize get-togethers and similar events
Depending on the size of your nonprofit and the number of volunteers, there is a fair chance that not everyone has spoken to each other. Perhaps first-time volunteers didn’t get a chance to interact with senior staff or board members due to a lack of opportunity or a lack of confidence.
By organizing get-togethers, outdoor barbeques, or parties exclusively for staff, board members and volunteers, everyone loosens up and learns to bond with each other. Volunteers can interact with everybody in a relaxed setting, resulting in a cooperative environment which boosts their communication skills and confidence.
Pro-tip: These networking opportunities also help volunteers get to know your organization from the inside out, gain new perspectives and see how their efforts contribute to your organization’s cause and mission. And when they understand their impact, they are more likely to continue volunteering for your nonprofit.
When nonprofits impart soft skills to their volunteers, it not only fosters volunteer engagement, but it also equips your volunteers to carry out your mission. In this sense, it is an investment back into your organization’s operational plan and strategic directions.
Nurturing soft skills in your volunteers also provides your volunteers the opportunity to transfer their skills to different volunteer positions in your organization, and even to their careers or everyday life.
Final pro-tip: Ask your volunteers what skills they want to develop or use to match them to the appropriate volunteer position and/or activity that suits their wants and needs. Feedback is important. Be sure to find out what your volunteers thought about the opportunities your nonprofit offered so your nonprofit can learn and adjust as needed.
Guest blog author bio: Shaunak Wanikar is part of the Marketing team at CallHub, a cloud telephony company which connects campaigns with their supporters through its voice and SMS software. He helps deliver compelling content which bridges knowledge gaps for nonprofit organizations, political campaigns, advocacy groups, and businesses. An engineering graduate, Shaunak is passionate about seeing the world improve through the medium of technology. Movies, football, and books keep him sane.