Risk Communication

Strategies

  • Critical process, stakeholders need to know
  • Builds trust and encourages buy-in through sharing decision-making
  • Reduces misperceptions, misunderstandings
  • Improves the technical understanding or “science” or what needs to be done

Consultation with Stakeholders

  • Will not always reduce conflict or make decisions easier
  • Facts may not be enough that a decision can be made (personal perception of risk)
  • Stakeholders resent imposed risk and decisions made without their input
  • People have right to be involved in decisions that affect them

Without Communication: The Downside

  • Loss of management credibility
  • Protracted, unnecessary, costly debate and conflict with stakeholders leading to difficult approval processes
  • Diversion of management attention from important issues
  • Non-support or critical management, employees, volunteers
  • Stress due to high levels of anxiety and fear of unknown

Effective Risk Management Plans

  • Reflect a nonprofit’s wide range of stakeholder perspectives
  • Express the belief in and support of risk management
  • State that all personnel are vital in protecting the nonprofit’s mission, reputation and assets
  • Incorporate existing risk management policies
  • Reflect the goals for the risk management effort
  • Focus on priority risks and consider secondary risks

Transfer to Insurance

  • Some exposures may be uninsurable
  • Insurance policies have coverage

Implementation

  • Assign responsibility and accountability for the implementation of each selected technique
  • Allocate required resources
  • Document the implementation in writing
  • Establish milestone dates and other evaluation criteria for measuring performance

Implementation Strategies

  • Define framework – Risk Management Plan
  • Risk management policy – state in writing
  • Risk champion
  • Task force
  • Guidelines and training