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Member Spotlight: Hinton FCSS emboldens informal volunteering in community

Imagine trees wrapped in hand-knitted scarves on a cold winter’s day or children handing out lemonade on a hot summer day. In Hinton, you can easily come across informal volunteering or random acts of kindness. And, Hinton’s Family and Community Support Services (FCSS) is no different.

One of Hinton FCSS’s main goals is to foster community connection and reduce social isolation. As a result, informal giving or volunteering organically flourishes in their programs and services.

Friendly Visitor Program turns strangers into friends

Recently, Hinton FCSS launched the Friendly Visitor Program; a program made possible entirely by volunteers. The volunteer centre provides the framework, but it is brought to life by people deliberately offering their friendship to another person. Adults are welcome to apply to become a volunteer companion or a recipient.

“Friends are just strangers waiting to happen,” says Lisa Brett, Volunteer Centre Coordinator at Hinton FCSS.

Formal volunteer transforms opportunity into informal volunteering

While the program is relatively new and typically considered a formal way of volunteering, one volunteer match, Ginnie and Kim, demonstrates how formal volunteering can transform into informal volunteering.

“Ginnie and Kim visit so often that Kim has become a part of Ginnie’s family,” says Lisa. “It has helped Kim’s life and her mental health, and fulfilled the gaps in her social life. It’s exceptional.”

Instead of doing bare minimum visits, volunteer Ginnie went above and beyond in the program by simply living and expressing kindness, and in the process, turned a stranger into a life-long family friend.

“Informal volunteering is essential to individual, family, community, national, and global wellbeing,” says Lisa. “When you model kindness, you never know who you’re inspiring. Those small gestures, they add up. They are so critical to community health and wellness. You might create a ripple effect.”

How Hinton FCSS staff encourage informal volunteering

Another possible reason informal volunteering blooms in Hinton FCSS’s programs could be due in large part to its staff and their dedication to spreading kindness.

“My coworkers are mega informal volunteers! I am very inspired by their deeds all the time,” says Lisa. “Some bake and share the treats at work, some participate in every single fundraiser, some are animal advocates, and some babysit others’ children.”
“Informal volunteering is a new word, but not a new concept. To me, informal volunteering is consciously exhibiting kindness and caring. It is about performing without expectations. It is being human. It is being an active citizen,” remarks Lisa.

To learn how to encourage informal volunteering in your community, contact Lisa Brett at Hinton FCSS.

Hinton Family and Community Support Services (FCSS) focuses on “people helping people help themselves.” Hinton FCSS enhances the social well-being of individuals and families in the community through their programs and services. For over 24 years, Hinton’s Volunteer Centre has operated under Hinton FCSS, making volunteer matches and community connections as a way to sustain people as active participants in the community.

 

Adrienne Vansevenandt

Volunteer Alberta

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For Volunteer Managers: A new approach to volunteer screening

There is a misconception that volunteer screening is only about screening people out as a form of risk mitigation. And to a certain extent, volunteer screening is meant to accomplish this; but, screening is also about screening people in, finding the right fit for any type of volunteer role. However, volunteer screening – and screening people in, is not without its challenges.

Tackling challenges with a volunteer screening learning lab

In the fall of 2018, the Edmonton Chamber of Voluntary Organizations (ECVO), Boys and Girls Club Big Brothers Big Sisters of Edmonton (BGCBIGS), and Volunteer Alberta completed a collaborative initiative on volunteer screening.

Together, they designed the first-ever volunteer screening learning lab; a new learning offering with the design of a social innovation lab and a traditional workshop that combines learning content connected to the issue of screening.

Instead of delivering a simple PowerPoint or webinar, the learning lab is a more holistic approach that combined learning with practical application based on participants’ organizational challenges and needs.

ECVO, BGCBIGS of Edmonton and Volunteer Alberta designed the lab to help nonprofits tackle common external challenges when it comes to volunteer screening. Some of the challenges include (but are not limited to):

  • the inclusion of individuals with criminal records
  • the inclusion of individuals with disabilities
  • the inclusion of new Canadians
  • episodic and crisis volunteering
  • limited time, high volunteer turnover rates
  • increasing demand for skilled volunteer roles

Over the course of three months, four full-day screening lab sessions ran with nonprofits participating from Edmonton and area.

Building adaptive leadership and capacity with the screening lab

While the screening lab wasn’t necessarily about how to become a good leader, it reinforced strong leadership practices and capacities. The lab allowed participants to play with and explore effective strategies for their work, as well as accept constructive criticism and implement changes.

Adaptive capacity and adaptive leadership approaches mean anyone at any part in the organization can carry out change. “The screening lab was about increasing their leadership capacity to lead change in their organization relative to where they are and what the subject is,” said Annand Ollivierre, Networks & Engagement Director at Volunteer Alberta.

“The lab allowed them to evaluate their own biases – which I believe is an important part of leadership,” said Annand.

The screening lab provides an opportunity for nonprofits to become leaders in effective screening practices. This helps to build capacity for the sector when newly equipped nonprofits can share their knowledge with other organizations. At least, this is the hope with the learning lab.

What’s next for the screening lab?

Currently, ECVO, BGCBIGS of Edmonton and Volunteer Alberta are in the debrief and evaluation phase. Specifically, we are evaluating whether we should conduct another lab and when. Additionally, we will be putting together a lab report and exploring how the results could be shared with others in our sector.

It has also prompted Volunteer Alberta to look at their learning offerings, but more specifically, what is it that nonprofits want to learn? Based on initial findings, participants’ needs for more solutions for volunteer recruitment, retention and engagement may spark the next iteration of the learning lab.

At some point in the future, Volunteer Alberta may help to expand this learning offering across the province. While we do not know what this looks like yet, members can be sure that they will be the first to know about potential learning lab opportunities for their communities.

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Leading the way: 2018 Member Spotlight rewind

Volunteer Alberta Members are leaders in the nonprofit voluntary sector. Last year, we started a new blog series called Member Spotlight to highlight and share their successes and leading practices in our communities across Alberta.

By sharing each other’s knowledge and expertise, we hope to strengthen, promote and connect the sector. After all, we are better, together.

For January, we thought we’d kick off the New Year by celebrating the amazing work of our members. Here is how our members led the way in their communities in 2018.

Capacity building

Grande Prairie Volunteer Services Bureau (GPVSB) provides a range of services to nonprofits and recognition programs for volunteers in their community. “Our impact on the community becomes more visible as the fruits of our labour become more apparent,” says Carol-Anne Pasemko, Executive Director. “As people become more aware of what we offer, we’re getting busier and busier. When you’re successful with one organization, it brings two more in the door.”

Volunteer Lethbridge helps local nonprofits grow volunteer capacity is by promoting and leveraging the Serving Communities Internship Program (SCiP) in their community. SCiP connects nonprofits with post-secondary students by facilitating internship opportunities for students to apply their skills and knowledge.

Community outreach and services

Cold Lake & District FCSS is building a vibrant community with neighbourhood block parties. “Once somebody has a block party, they’re hooked,” says Leanne Draper, Volunteer Services Program Facilitator at Cold Lake & District FCSS. “Individuals and families get to meet each other and form social bonds that they might not have otherwise.”

The Information Volunteer Centre (IVC) for Strathcona County generously gives back to their community through their various programs and services. But, one program, in particular, is unique in how it supports other nonprofits in the community. The ‘We Care… so We Share!’ program helps to enhance the effectiveness of other nonprofits by providing much-needed equipment or items free of charge.

Through its various outreach programs, Stony Plain FCSS builds a local network that supports and establishes community resilience. Stony Plain FCSS’s most recent program, Cut it Out, leverages existing community relationships to create a safe haven for victims of family violence.

The Voice of Albertans with Disabilities is a provincial organization actively working to reduce barriers by encouraging and advocating for full participation, accessibility and equality. Through their programs and services, they are dedicated to improving the quality of life of people with disabilities, as well as ensuring people with disabilities’ voices are heard.

Youth engagement

carya encourages youth engagement by hosting a full day leadership conference for 12-18- year-old girls, called ‘HERstory’. Last December, HERstory provided young women the opportunity to connect with each other outside of their regular social circle and explore their power to make a positive difference in their community.

Vegreville and District FCSS takes a unique approach to encourage youth to volunteer through a program called, Youth Making a Change. The program successfully engages students in grades 10 and 12 in board governance, and as a result, encourages succession planning for the future of our sector.

Volunteer Airdrie breaks down barriers for youth engagement through the Leadership Empowerment and Achieving a Difference (LEAD) program. LEAD is a ten-week program that is free of charge for youth grades 7-12 with ten in-class sessions and 20 hours of community service or volunteering.

We hope our members’ stories from 2018 encourage and affirm your own organization’s initiatives and community outreach. Stay tuned for more inspiration and feel-good stories as we will continue to spotlight Volunteer Alberta Members in 2019.

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Member Spotlight: IVC for Strathcona County’s spirit of giving

As the holidays draw near, you can feel that the spirit of giving is in the air. It’s a great time of year that reminds us of how powerful giving back and spreading kindness can be. But, Alberta nonprofits remind us each day; they model this spirit of giving by voluntarily and selflessly giving back to their communities year-round.

Throughout the year, the Information Volunteer Centre (IVC) for Strathcona County generously gives back to their community through their various programs and services. But, one program, in particular, is unique in how it supports other nonprofits in the community.

Giving to local nonprofits and their community

The ‘We Care… so We Share!’ program helps to enhance the effectiveness of other nonprofits by providing much needed equipment or items free of charge. Many of the items can be used for fundraising events, and organizations are welcome to borrow any item. Items include a cotton candy machine, an overhead projector, a bookbinding machine, just to name a few.

“I can tell you it’s wildly successful. In fact, we’ve recently received a grant from Suncor to increase our inventory as we were getting so many requests for equipment,” says Judy Ferguson, Executive Director at IVC for Strathcona County.

Impact on the community

Many nonprofits can’t afford to rent or buy this type of equipment for organizational use. As a result, the ‘We Care… so We Share!’ program helps nonprofits in the Strathcona County community to save money.

“It’s an interesting program that is very popular here in the county, and I don’t know who else could do it,” says Judy. “It’s a difficult thing for other organizations to purchase equipment like that and make it available free of charge to community organizations.”

By spending less on equipment for overhead purposes or fundraising events, it allows nonprofits to maximize their dollar for their causes. That is, nonprofits can re-allocate their funds to achieve more social good.

IVC for Strathcona County actively works to achieve inclusion and affordability, and their ‘We Care… so We Share!’ program is an example of this work. By considering the needs of the community and filling that need, they support and empower nonprofits, big or small.

The Information and Volunteer Centre (IVC) for Strathcona County has operated for 43 years. The organization gives back and strengthens its community by providing pathways to connect, engage and empower residents with volunteer opportunities and services, and by providing training and information to other nonprofits and community organizations.

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What is the power in a network? Three ways networks support the nonprofit sector

We often talk about how Volunteer Alberta is a part of many local, provincial and national networks. But, what does this really mean for the Alberta nonprofit sector and our members? What is the power in a network and more specifically, what is the power in our network?

Recently, I sat down with our Executive Director, Karen Link, to get a greater understanding of what’s happening out in the provincial and national nonprofit landscape, and what networking opportunities we recently participated in. During our discussion, I realized how our networking opportunities (and networks in general) support, elevate and advocate on the nonprofit sector’s behalf in three key ways.

Networks help us to identify priorities, challenges and trends

On October 10th and 11th, Karen attended Ontario Nonprofit Network’s 2018 Nonprofit Driven conference to connect with like-minded people in nonprofit across Canada. The conference provided her with an opportunity to position Volunteer Alberta nationally and to broaden our awareness of what is happening in other provinces.

“By broadening our network nationally, it allows us to identify that other province’s challenges are similar to ours; that our challenges extend beyond provincial boundaries,” says Karen. “Because of these conversations, we can start to recognize relevant and current sector trends. This then allows us to prioritize accordingly and find innovative solutions, together.”

Networks help us to leverage each other’s knowledge and skill-sets

A new networking opportunity regarding volunteer screening came to us through our existing connection with Volunteer Canada’s board of directors and the Volunteer Centre Council (VCC). Last week, we sent one of our staff member’s, Daniela Seiferling, to the National Roundtable on Screening Volunteers in Ottawa.

The second of now two National Roundtables focused on looking at other provincial and national models to inform the proposed Volunteer Canada Volunteer Screening and Education Centre. Currently, Australia, Scotland and Ireland successfully administer national volunteer screening models in their countries.

“The fact that representatives from Scotland, Ireland and Australia are attending the roundtable presents us with an opportunity to learn from each other on a global scale and understand the global sector,” says Karen.

Networks help us to understand and build each other’s capacity

Back in June, we attended Alberta Culture and Tourism’s inaugural Enhanced Capacity Advancement Program (ECAP) meeting for all currently funded organizations. This meeting was an intentional effort to map out where all of the organizations are at with capacity building on three different levels: individual, organizational and system.

During this meeting, organizations identified where there’s a lot of work happening, where there are gaps, and how we could fill those gaps together.

“The Alberta Government wants to support and build greater collective capacity in the nonprofit sector. It’s a renewed effort and opportunity – to build a sense of shared ownership and explore partnership like never before,” says Karen.

Additionally, organizations identified and discussed how to link and leverage their programs and services during a second meeting this October.

“What’s yet to be determined is how will we do this? So, I asked two questions in the last meeting,” says Karen. “How do ECAP funded organizations scale up local programs and services across the province? And, what role can Volunteer Alberta play to support them in scaling up their programs and services?”

Alberta Volunteer Centre Network and final thoughts

Our opportunity to be involved in provincial and national conversations helps us to advocate on behalf of our members and the sector. Specifically, the Alberta Volunteer Centre Network (AVCN) plays a significant role in affecting and carrying out change locally and regionally.

Other networks and organizations like VCC, the Alberta Nonprofit Network and the Alberta Government recognize the value AVCN has. This is why network representation is important to Volunteer Alberta, as it is part of our same role and function.
We convene networks, connect the dots, and connect/encourage others to be part of a broader network. This is the real value of what we bring by working together; this is the power in our network.

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